Support

Email: support@blkhorn.com
Telephone: 888-455-0515

Support is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding United States federal holidays. Messages received outside these hours are addressed the next business day. We respond to most inquiries within one to two business days.

To help us resolve your matter on the first response, please include:

• Your full name and the business name associated with the engagement or transaction
• The email address and telephone number where you can be reached
• The invoice number, transaction date, or approximate charge amount, if your inquiry concerns billing
• A clear description of the issue, question, or request

Payments are processed through Stripe. Charges will appear on your statement under the descriptor associated with Black Horn Syndicate, LLC. If you do not recognize a charge, believe a billing error has occurred, or need a copy of an invoice or receipt, email support@blkhorn.com within thirty (30) days of the charge and we will review the matter in good faith.

All sales are final and all fees are non-refundable. By purchasing services from Black Horn Syndicate, LLC, you are entering into a non-refundable contract for consultative services. This policy is stated in full in Section 6 of our Terms of Service.

If you have a concern about a charge, contact us first at support@blkhorn.com. Most issues are resolved directly and quickly. Initiating a chargeback before contacting us is a material breach of our Terms of Service and may result in immediate suspension of services and recovery of the disputed amount together with associated fees and costs.

If a page fails to load, a form does not submit, or you encounter any other technical issue, email support@blkhorn.com and include the page address, the device and browser you were using, and a description of what occurred. A screenshot is helpful.

To request access to, correction of, or deletion of your personal information, email support@blkhorn.com with the subject line "Privacy Request." Details are set out in our Privacy Policy.